At FRUNNO, we’re committed to creating products that help tired feet and ankles feel more comfortable at the end of the day.
We recommend using your product consistently for at least 14 days before deciding whether it is right for you. If you are still not satisfied after 14 days, you may request a return within our 60-day money-back guarantee by contacting us at support@frunno.com.
Requests to change or cancel an order must be submitted within 24 hours of placing it. After this period, your order may have already entered processing, and we may be unable to make changes or cancel it.
If your cancellation is approved within the 24-hour window, your refund will be processed within 7 business days. Your bank or payment provider may require additional time to make the funds available.
We want you to have enough time to experience FRUNNO as part of your comfort routine. For this reason, we ask that you try your product for at least 14 days before requesting a return.
If you are still unhappy with your purchase, you may request a return after the initial 14-day trial period and within 60 days of your purchase. Any original shipping charges, if applicable, are non-refundable.
To begin a return, complete the form on our Contact Us page or email support@frunno.com. Please include your order number or the name and email address used to place the order so our team can locate your purchase and assist you faster.
Returns must be approved by our support team before they are sent back.
We carefully package every order to help protect it during shipping. An item is considered damaged if the product arrives defective or physically broken. Damage to the outer packaging—such as a dented or crushed box—does not qualify if the product itself remains undamaged and fully functional.
If your product arrives damaged, contact us within 72 hours of delivery at support@frunno.com. Please include your order number and clear photographs showing the damage. Once reviewed, we will determine whether the item qualifies for a replacement at no additional cost.
We cannot refund, replace, or accept returns for products damaged through misuse, accidental damage, normal wear and tear, or use that does not follow the provided instructions.
We work to have every order delivered as quickly as possible. However, delays caused by couriers, customs, severe weather, or other circumstances outside our control may occasionally occur.
If your tracking information shows a delay or delivery issue, please contact the courier directly for the latest information. You may also email us at support@frunno.com, and we’ll do our best to help.
FRUNNO is not responsible for packages that are lost, stolen, delayed, or incorrectly delivered due to circumstances outside our reasonable control.
Customers are responsible for checking that their shipping information is complete and correct before placing an order.
If you notice an error, contact support@frunno.com within 24 hours of placing your order. If we are not notified within this period and the order has already been processed or shipped, we may be unable to provide a replacement or refund.
FRUNNO reserves the right to update or modify this Return & Refund Policy at any time. Customers are responsible for reviewing the latest version before purchasing or using our products.
By purchasing from FRUNNO, you confirm that you have read, understood, and accepted this Return & Refund Policy.
