At FRUNNO, we’re pleased to offer free shipping on every order.
Please allow 1–3 business days for your order to be processed and handed over to the shipping carrier. Once your package has been collected by the carrier, it is considered dispatched and in transit.
During holidays, sales, and other busy periods, processing may take up to 7 business days.
Delivery estimates begin after your order has been dispatched and may vary depending on your location.
🇺🇸 United States: 4-7 Business Days
Please note that carriers may experience delays during holidays, severe weather, or other busy periods. International orders may also be affected by customs delays. These circumstances are outside FRUNNO’s control and may extend the estimated delivery time.
Once your order has shipped, you will receive an email containing your tracking information.
Please make sure your name, shipping address, and other delivery details are complete and accurate before placing your order. Incorrect or incomplete information may delay your shipment or result in your order being cancelled.
If our system detects a possible address issue, we may contact you by email within 3 business days to confirm your details. If we do not receive a response, we reserve the right to cancel the order.
If you notice a mistake after ordering, email support@frunno.com within 24 hours. We’ll do our best to update your information, but changes cannot be guaranteed once your order has entered processing or has been dispatched.
We understand how important it is to receive your order on time, and we work to dispatch every package as quickly as possible.
However, delivery delays may occasionally occur due to severe weather, transportation disruptions, customs, carrier issues, address verification, product availability, or payment processing. These circumstances may be outside our reasonable control.
If an issue on our end affects your order, we’ll contact you as soon as possible. Although FRUNNO cannot guarantee an exact delivery date, our team will do its best to provide updates and assist with any problems.
If your tracking information shows that your package may be lost or stolen, please contact the shipping carrier directly to begin a claim. You can also email us at support@frunno.com, and we’ll do our best to assist with the investigation.
FRUNNO is not responsible for packages lost or stolen after they have been handed over to the carrier, and these situations are not automatically covered by our refund policy. However, we will work with the carrier and may offer a replacement depending on the circumstances and the outcome of the investigation.
If a package is confirmed as delivered but cannot be located, the carrier may ask you to provide additional information or file a police report.
FRUNNO reserves the right to update or modify this Shipping Policy at any time without prior notice. Customers are responsible for reviewing the latest version before placing an order.
By purchasing from FRUNNO, you confirm that you have read, understood, and accepted this Shipping Policy.
If you have any questions, please contact us at support@frunno.com.
